At nonstar, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our Philippines sports betting and gaming platform, how that information is used, and the steps we take to keep it secure. By registering an account or using any part of the platform, you agree to the practices described here.
A clear breakdown of the personal data nonstar gathers, the purpose behind each category, and how long it is retained on our systems.
When you create a nonstar account, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify that you meet the minimum age requirement of 21 years and to confirm your identity as a legitimate player. Your registration details are also used to communicate important account updates, security alerts, and platform notices directly to you. We do not collect more personal information than is necessary to open and maintain your account. All registration data is stored securely and is never shared with unaffiliated third parties for marketing purposes.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, Maya wallet details, or Philippine bank account information. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records including deposit amounts, withdrawal requests, and account balance history are retained for regulatory compliance and to resolve any disputes that may arise. These records may be reviewed by our compliance team as part of routine anti-money laundering checks required under Philippine financial regulations. Your payment data is never sold or transferred to third parties outside of what is strictly necessary to complete your requested transaction.
We collect data about how you interact with the nonstar platform, including the games and sports markets you browse, the bets you place, session duration, device type, operating system, and browser information. This data helps us improve platform performance, personalise your experience, and identify any unusual activity that may indicate a security concern or a breach of our terms. Betting history is retained for the period required by applicable regulations and is used to settle disputes, calculate bonuses, and generate responsible gaming reports. Usage data collected through cookies and similar technologies is described in more detail in the Cookies section below. We do not use your betting activity to build profiles for sale to advertisers or data brokers.
To ensure that our services are accessed only from eligible locations within the Philippines, we may collect your IP address and general geographic location at the time of login or transaction. This information is used solely for compliance and fraud prevention purposes and is not used to track your precise physical movements. Device identifiers may also be collected to detect multiple account creation from the same device, which is prohibited under our Terms and Conditions. Location signals are processed automatically and are not reviewed by human staff unless a compliance investigation is triggered. If you access the platform through a VPN or proxy service, your access may be restricted as this is considered a violation of our platform rules.
When you contact our support team via email or any in-platform messaging channel, we retain a record of your enquiry and our response for quality assurance and dispute resolution purposes. These records may include your name, account details, the nature of your query, and any documentation you submit as part of a verification or complaint process. Communication records are kept for a minimum period required by applicable regulations and are accessible only to authorised nonstar staff. We may use anonymised and aggregated support data to identify common issues and improve our help resources, including the FAQ page. Your personal communication records are never shared with third parties except where required by law or as part of a lawful investigation.
nonstar uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile browser or device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or tracking pixels that share your data with external ad networks. Session data collected through cookies is used only for platform functionality, security monitoring, and aggregate analytics that help us understand how Filipino players use the site. You can manage cookie settings through your browser, though disabling essential cookies may limit your access to certain platform features.
As a player based in the Philippines, you have specific rights regarding the personal information we hold about you. Here is how to exercise them.
You have the right to request a copy of the personal data nonstar holds about you at any time. If you believe any of your information is inaccurate or out of date — for example, a change of address or mobile number — you can request a correction by contacting our support team. We will process access and correction requests within a reasonable timeframe and will notify you once the update has been made. In some cases, we may need to verify your identity before releasing or amending account data to protect against unauthorised requests. There is no fee for submitting a standard access or correction request.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis applies. Please note that certain data — particularly transaction records and identity verification documents — must be retained for the minimum period required by Philippine financial and gaming regulations, and cannot be deleted on request during that period. Where deletion is not possible, we can restrict the processing of your data so that it is held but not actively used. To submit a deletion or restriction request, please contact our support team with your account details and the specific data you wish to have removed or restricted.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our support team at the email address listed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable period and will keep you informed of the progress of your request. If you are not satisfied with our response, you may have the right to escalate your concern to the relevant data protection authority in the Philippines. We are committed to handling all privacy matters with transparency, fairness, and respect for your rights as a Filipino player. You can also find answers to common questions about your account and data on our FAQ page.
nonstar is built for Filipino players who value both great gaming and genuine data protection. Create your free account today and enjoy sports betting, slots, and casino-style entertainment — all in Philippine pesos, all on mobile.